Hello, this is the PlaySona Team. 😊

Do you have any questions or issues while using the app? Please refer to the information below to find solutions to your concerns.

Payments

iOS


[iOS] How can I check my purchase history?

[iOS] How can I cancel a purchase (request a refund)

Android


[Android] How can I check my purchase history?

[Android] How can I cancel a purchase (request a refund)

Common


I didn't receive my currency after making a purchase.

The product price is different from the actual amount charged.

I want to refund the remaining unused currency.

My payment keeps failing. How can I resolve this?

I think I've been charged twice.

Tickets / Points