Due to network issues or payment server delays, you may occasionally not receive your currency immediately after making a purchase. Please follow these steps:

  1. Check the purchase receipt to ensure the payment was completed successfully.
  2. If there is no purchase receipt: proceed with the purchase again.
  3. If there is a purchase receipt: completely close and restart the app, then check the 'Store' and 'Currency Status' in 'Settings' within the app to see if the purchased currency has been added.

If the currency is still not credited after restarting the app, please contact customer support with the following details:

💌  [Contact us Inquiry Form]

  1. Device model and OS information
  2. User ID (can be found at the top of the Settings page in My Page)
  3. Purchase receipt (include a screenshot)

Send the above information to [email protected], and we will resolve the issue promptly.

Notes:

If a minor child has made an incorrect purchase: Please attach proof of relationship between the mobile phone owner and the child (e.g., billing statement, family relationship certificate, etc.).