If your payment keeps failing, please follow these steps:

1. Verify Payment Information: Ensure that your payment method (card, account, etc.) information is entered correctly. Check if the payment method is still valid and not expired.
2. Check Network Status: Ensure you have a stable internet connection. Try reconnecting to Wi-Fi or mobile data.
3. Update the App: Make sure the Playsona app is up to date. Update to the latest version if necessary.
4. Restart the Device: Restart your device and try the payment again.
5. Use a Different Payment Method: Try using a different payment method (another card, account, etc.).

[Android]

1. Change Phone Settings: Go to Settings → Applications → 'Google Play Store' → Storage → Clear data/cache and try again.
2. Update Registered Card Information: Remove the card from your payment profile (payments.google.com) and add a different card, then try again.

[iOS]

1. Check the list of payment methods (support.apple.com/en-us/HT201266) and update your card information or try again.

If the issue persists after trying these steps, please contact customer support with the following details:

💌  [Contact us Inquiry Form]

1. Device model and OS information